You have arrived at this page probably because Godaddy has suspended your account without warning because of backup issues. The truth is, whether you have been a Godaddy customer for 10 years or more, one unintentional mistake can have your account suspended.
Godaddy account suspension due to Backup
Some of the backup policy violations that can result in your Goddady account being suspended are;
- Exceeding Backup space: If you have set up scheduled backups in your account, make sure that the backups do not exceed the allocated storage space. Avoid using WordPress backup plugins that create excessive backups or consume too many resources.
- Security Concerns: You are required to monitor your website backups to ensure that files do not become a security threat. Godaddy scans backups for malware and spam links. Therefore, if your website is hacked, contact Goddady support for backup cleanup.
What to do if Godaddy account is suspended
If your account is suspended for breaching backup policies, you will be required to access your website through FTP, and delete the backup that caused the violation for your account to be restored. If you do not have access to FTP, then you need to contact a Godaddy backup agent to be given temporary FTP access.
Each minute that a website goes down results in losses, loss of customer trust, and damage to the company’s reputation. It is advisable to consider other web hosting alternatives if you run a business that solely relies on your website for revenue generation or if you don’t want to be in such a situation with Godaddy.
Any hosting company can suspend your account for violating its usage policies and terms. However, the difference between good and bad hosting companies is that good hosting companies will notify you if they detect a violation and give you time to rectify the problem while bad hosting companies will suspend your account without notice.
Good hosting companies are also available 24/7 via Chat or phone to handle your complaint while bad companies force you to ring an agent who either does not understand how to solve your problem or puts you on hold for several minutes.
Godaddy support is near to non-existent. Bluehost is a good hosting company and the best alternative to Godaddy in terms of customer support. You can confirm this by going to Bluehost.com, then click on the Chat button at the bottom of the page.
If you want to manage your own servers where you are responsible for your Backups and everything, then consider DigitalOcean.