Top 12 Customer Service Software (2023)
12 best customer service software used by bloggers and small businesses to manage customer inquiries and engagement. Some of the features to consider when selecting a customer support software include cost, third-party integrations, email tickers, chat, scheduling, mobile-ready, time tracking, event trigger automation, widget, customer ratings, custom URL, etc. Rankings are based on popularity and performance.
1. Zendesk
Zendesk is one of the most powerful software that is used for creating customer support systems. You can use Zendesk to create a website live chat system, messaging system, ticketing system, answer bot, knowledgebase, email support system, etc.
Website: zendesk.com
2. FreshDesk
Freshdesk is a software that is used for creating a customer support system. FreshDesk is well known for its support desk, messaging, and contact center software. It is the best alternative for Zendesk.
Website: freshdesk.com
3. Intercom
Intercom is a software that is used for creating an advanced business-to-customer communication and messaging platform. Intercom can help your business build a powerful website live chat system, bots email messages, automated answers, etc. It is used by large companies like Facebook, Amazon, Shopify, IBM, Microsoft, etc.
Website: intercom.com
4. Help Scout
Help Scout is a software that is used for creating a customer service platform. Businesses can use Help Scout to build knowledge base, customer messaging system, live chat, etc.
Website: helpscout.com
5. Podium
Podium is a software that is used for creating a messaging platform. You can also use Podium to collect reviews, get feedback, build video chat, send SMS promotions, build web live chat and receive payment through message texts.
Website: podium.com
6. Groove
Groove is a software that is used to build a customer service system for small businesses. Groove can be integrated with some of the most popular CRM, CMS, Collaboration, and Marketing platforms like Slack, Zoho, Shopify, Mailchimp, etc.
Website: groovehq.com
7. Gong
Gong.io is a software that is used for capturing customer interactions across calls, meetings, messages, and email then use the data from the conversations to analyze, generate deals and grow revenue. Some of Gong.io use cases include sales training, building a sales engagement platform, sales tracking, conversation intelligence, etc.
Website: gong.io
8. LiveAgent
LiveAgent is a software that is used to create a LiveChat system. LiveChat software also comes with an advanced ticketing system, built-in call center, customer portal, knowledge base, etc.
Website: liveagent.com
9. Kayako
Kayako is a software that is used for building a help desk platform. You can also use Kayako to create a live chat, ticketing system, support team collaboration system, etc.
Website: kayako.com
10. Front
Front (formerly frontapp) is a software that is used for creating a customer communication platform for live chat, email, social media, and SMS. Front’s dashboard layout looks like that of your email.
Website: front.com
11. HappyFox
HappyFox is a software that is used to create a customer support system for businesses. HappyFox makes it possible to launch website live chat, help desk system, support chatbot, In-App Chat, AI and conversational ticketing system.
Website: happyfox.com
12. OSTicket
OSTicket is an open software that is used to build a support ticket system. The free version allows you to install on your own server and manage upgrades. The paid version is hosted on OSTicket cloud servers and offers managed upgrades and maintenance.
Website: osticket.com