Top 12 Customer Service Software (2023)

12 best customer service software used by bloggers and small businesses to manage customer inquiries and engagement. Some of the features to consider when selecting a customer support software include cost, third-party integrations, email tickers, chat, scheduling, mobile-ready, time tracking, event trigger automation, widget, customer ratings, custom URL, etc. Rankings are based on popularity and performance.

1. Zendesk

Zendesk logo

Zendesk is one of the most powerful software that is used for creating customer support systems. You can use Zendesk to create a website live chat system, messaging system, ticketing system, answer bot, knowledgebase, email support system, etc.


2. FreshDesk

FreshDesk logo

Freshdesk is a software that is used for creating a customer support system. FreshDesk is well known for its support desk, messaging, and contact center software. It is the best alternative for Zendesk.


3. Intercom

Intercom logo

Intercom is a software that is used for creating an advanced business-to-customer communication and messaging platform. Intercom can help your business build a powerful website live chat system, bots email messages, automated answers, etc. It is used by large companies like Facebook, Amazon, Shopify, IBM, Microsoft, etc.


4. Help Scout

Help Scout logo

Help Scout is a software that is used for creating a customer service platform. Businesses can use Help Scout to build knowledge base, customer messaging system, live chat, etc.


5. Podium

Podium  logo

Podium is a software that is used for creating a messaging platform. You can also use Podium to collect reviews, get feedback, build video chat, send SMS promotions, build web live chat and receive payment through message texts.


6. Groove

Groove logo

Groove is a software that is used to build a customer service system for small businesses. Groove can be integrated with some of the most popular CRM, CMS, Collaboration, and Marketing platforms like Slack, Zoho, Shopify, Mailchimp, etc.


7. Gong

Gong logo is a software that is used for capturing customer interactions across calls, meetings, messages, and email then use the data from the conversations to analyze, generate deals and grow revenue. Some of use cases include sales training, building a sales engagement platform, sales tracking, conversation intelligence, etc.


8. LiveAgent

LiveAgent logo

LiveAgent is a software that is used to create a LiveChat system. LiveChat software also comes with an advanced ticketing system, built-in call center, customer portal, knowledge base, etc.


9. Kayako

Kayako logo

Kayako is a software that is used for building a help desk platform. You can also use Kayako to create a live chat, ticketing system, support team collaboration system, etc.


10. Front

Front logo

Front (formerly frontapp) is a software that is used for creating a customer communication platform for live chat, email, social media, and SMS. Front’s dashboard layout looks like that of your email.


11. HappyFox

HappyFox logo

HappyFox is a software that is used to create a customer support system for businesses. HappyFox makes it possible to launch website live chat, help desk system, support chatbot, In-App Chat, AI and conversational ticketing system.


12. OSTicket

OSTicket logo

OSTicket is an open software that is used to build a support ticket system. The free version allows you to install on your own server and manage upgrades. The paid version is hosted on OSTicket cloud servers and offers managed upgrades and maintenance.


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