Liveagent Customer Service Software Overview
What is Liveagent? It is a customer service software. It was founded by Andrej Harsani and Viktor Zeman in 2004.
Platform Features: Universal inbox, Ticketing, Hybrid ticket stream, Automated ticket distribution, Rules, To solve button, Time rules, Responsibility, Departments, Time tracking, Tags, Service level agreement, Business hours, Contact groups, Contact, Contact field, Agents, Internal tickets, Companies, Ticket fields, Mass actions, SPAM filters, pause Filters, Notes, Merge ticket, Email templates, Customer insights, Canned messages, Predefined answers, Attachments, Copy and paste images, Export tickets, Forwarding, Search and replace, Split tickets, Email notifications, Slack Notifications, Online ticket history, Multiple ticket tabs, Agent collision detection, Agent ranking, Contact forms, Contact form gallery, Audit log, Sounds, GIFs in tickets, Ticket export, Real time chat, Proactive chat invitations, Chat button, Chat button gallery, Chat button animation, Chat invitation Gallery, Chat window docking, Chat overview, Chat history, Online visitors, Chat distribution, Real time typing view, Chat embedded, Max queue length, Internal Chat, Video call, IVR, Automatic callback, Unlimited call recordings, Call transfer, Internal calls, Call routing, Supported call devices, Softphones, Facebook, Twitter, Instagram, Viber, Analytics overview, Performance report, Agent ranking overview, Tag reports, SLA compliance report, SLA log report, Agent availability, Agent report, Channel report, Department report, Time report, Knowledge base, Multi knowledge base, Attachments in articles, Forum, Feedback and suggestions, Search widgets, Reward and badges, Levels, Android, iOS, Email marketing, Billing management, eCommerce, CMS, Project management, Collaboration tools, Migration plugins, Ban Ips, 2-Step verification, HTTPS encryption, Multiple data centers and GDPR.
Address: Liveagent headquarters is located in Bratislava, Slovakia.
Liveagent alternatives: Happyfox, Groovehq and Podium
Phone: +1 888-257-8754