Osticket: Open source software for creating support ticket system

OSTicket is an open software that is used to build a support ticket system. The free version allows you to install in your own server and manage upgrades. The paid version is hosted on OSTicket cloud servers and offers managed upgrades and maintenance.

OSTicket Profile
Name Details
Name OSTicket
Founded 2003
Founder Peter Rotich
Headquarters Alexandria, Louisiana, United States
Industry Customer Service
Email support@osticket.com
Phone +1 (318) 290-3674
Alternatives Front,
Intercom,
and Freshdesk.
Software Support MYSQL,
ExpressionEngine,
WordPress
Services Custom fields,
Custom Columns,
Ticket filters,
Help topics,
Agent Collision Avoidance,
Assign Transfer and referral,
Autoresponder,
Thread action,
Service level agreements,
Customer portal,
Advanced Search,
Tasks
Facebook Enhancesoft
Twitter OSTicket
Linkedin N/A
Website osticket.com

 


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