List of the top 10 best CRM software that small businesses, professional services, bloggers and established business use to manage customers. Some of the features to look in a CRM service provider include workflow automation, contact management, third-party integrations, analytics, email marketing, lead management, sales forecasting, support automation etc.

Methodology: customer relationship management (CRM) platforms listed below have been ranked according to website metrics, user experience, and editorial judgment. Learn more about our ranking criteria.

List of CRM software

    What is Salesforce? It is a CRM. It was founded by Marc Benioff, Parker Harris, Dave Moellenhoff, Frank Dominguez and Halsey Minor in 1996.

    What is HubSpot CRM? It is a CRM. It was founded by Brian Halligan and Dharmesh Shah in 2014.

    Platform Features: Free Meeting scheduler App, Social Media tools, Email Tracking Software, Sales Email Automation, Ads Software, Email Marketing Software, Lead Management Software, Pipeline Management Tools, Sales Email Templates, Help Desk Software, PieSync Integration, Free Landing Page Builder, Free Online Form Builder, Free Chatbot Builder, Marketing Analytics and Free Live Chat Software.

    What is Zoho? It is a CRM. It was founded by Sridhar Vembu and Tony Thomas in 2005.

    Platform Features: Sales Force Automation, Journey Orchestration, Process Management, Omnichannel, Developer Platform, Security, Mobile App, Analytics, Sales Enablement, Remote work, Performance Management, Team Collaboration, Marketing Automation, Predictive Sales and Customization.

    What is SAP? It is a CRM. It was founded by Dietmar Hopp, Hasso Platter, Claus Wellenreuther, Klaus Tschira and Hans-Werner Hector in 2000.

    Platform Features: Marketing Solutions, Service Solutions, Sales Solutions, Custom Data Solutions and E-Commerce Solutions.

    What is Bitrix24? It is a CRM. It was founded by Sergey Rizhikov, Dmitry Valyanov, Alexey Sidorenko, Vadim Dumbravanu and Yury Tushinsky in 2012.

    Platform Features: CRM for sales teams, Sales funnel automation, Marketing and sales intelligence, CRM store, Multichannel CRM for marketing, Free Customer Contact center, Quotes and invoices inside CRM, CRM with task and project management, Online PBX and telephony, On-Premise and API. 

    What is  Oracle Cloud CX? It is a CRM. It was founded by Larry Ellison in…(year founded).

    Platform Features: B2C campaign, B2B marketing automation, Digital personalization and Optimization, Real-time action and insight, Audience segmentation, Customer Acquisition, Data Quality and Enrichment Complete B2B and B2C commerce, Customer loyalty and engagement, Smart content and authoring and Unified Customer Intelligence.

    What is Microsoft Dynamics 365? It is a CRM. It was founded by Bill Gates and Paul Allen in 2016.

    Platform Features: Customer data platform, Customer insights, Customer voice, Supply Chain Management, Guides, Sales, Microsoft Relationship Sales, Product Visualize, Human Resource, Customer Service, Field service, Remote assist, Virtual Agent for customer service, Finance, Marketing, Project Operations, Commerce, Connected Store, Fraud Protection and Business Central.

    What is Sage? It is a CRM. It was founded by David Goldman, Paul Muller and Graham Wylie in 2001 ????

    Platform Features: Gain reliable insight and act, Understand customers better, Collaborate Effectively and Accelerate team performance.

    What is Agile CRM? It is a CRM. It was founded by Manohar Chapalamadugu in 2013.

    Platform Features: Contact Management, Appointment Scheduling, Deals, Project Management, Gamification, Telephony, Email Marketing, Marketing automation, Email Tracking, Social Suite, Landing Page Builder, Mobile Marketing, Helpdesk, Smart Views, Canned Responses, Feedback, Knowledge Base and Ticketing.

    What is Freshworks (Formerly Freshsales)? It is a CRM. It was founded by Girish Mathrubootham in 2011.

    Platform Features: Renaming Modules, Multi-currency and Multi-language, Filters and views, Custom roles, Custom sales activities, Custom fields, Web form, Notifications, Email templates, Note, Tasks, appointments, files, Data import and migration , Tags, Sales sequence, Phone ,powered by Freshcaller, Email, SMS, Live chat powered by Freshchat, Teams, Freshconnect, Team inbox, Freshdesk, Lead score, Auto-profile enrichment, Activity timeline , Event tracking, Email tracking, Deduplication by Freddy, behavior-based segmentation, Workflows, Auto-assign leads, Automatically log calls, Visual sales pipeline, Rotten deals, weighted pipeline sales goals, List view, Multiple Sales pipeline, Visual sales pipeline, Customize reports, Sales cycle and Velocity reports, Revenue analytics, Sales activity reports, Trendline reports, Visual sales reports, Report scheduling, IP Whitelisting, Audit log, EUC Data center, Voice notes, Check-in, Calendar, Push Notifications, Log calls and add notes.

    What is Keap CRM? It is a CRM. It was founded by Scott Martineau and Eric Martineau in 2001.

    What is NetSuite? It is a CRM. It was founded by Evans Goldberg in…(year founded).

    Platform Features: Customer Service Management, Marketing Automation, Mobile, Partner Relationship Management and Sales Force Automation.

    What is SugarCRM? It is a CRM. It was founded by Clint Oram, Jacob Taylor and John Roberts in 2004.

    Platform Features: Revenue Analytics, Artificial Intelligence, Email and Calendaring Integration, Relationship Intelligence, Seamless Integrations, on-Premise CRM, CRM for small Business, Customer Service, Sales Automation and Marketing Automation.

    What is Ontraport? It is a CRM. It was founded by Landon Ray in 2006.

    Platform Features: Segment and Organize, Smart Pipelines, Unified Contact History, Task Automation, Custom Objects, Google Calendar Integration, Lead Scoring and Routing.