List of the best customer service software used by bloggers and small businesses to manage customer inquiries and engagement.  Some of the features to consider when selecting a customer support software include cost, third-party integrations, email tickers, chat, scheduling, mobile ready, time tracking, event trigger automation, widget, customer ratings, custom url, etc.

 

Methodology: Customer Service Software listed below have been ranked according to website metrics, user experience, and editorial judgment. Learn more about our ranking criteria.

    Zendesk is one of the most powerful software that is used for creating customer support system. You can use Zendesk to create website live chat system, messaging system, ticketing system, answer bot, knowledgebase, email support system, etc. 

    Freshdesk is a software that is used for creating a customer service system. FreshDesk is well known for its support desk, messaging, and contact centre software. Fresh is the best alternative for Zendesk.

    Intercom is a software that is used for creating an advanced business to customer communication and messaging platform. Intercom can help your business build a powerful website live chat system, bots email messages, automated answer, etc. It is used by large companies like Facebook, Amazon, Shopify, IBM, Microsoft, etc.

    Help Scout is a software that is used for creating a customer service platform. Businesses can use Help Scout to build knowledge base, customer messaging system, live chat, etc.

    Front (formerly frontapp) is a software that is used for creating a customer communication platform for live chat, email, social media and sms. Front’s dashboard layout looks like that of your email. 

    Gong.io is a software that is used for capturing customer interactions across calls, meetings, messages, and email then use the data from the conversations to analyze, generate deals and grow revenue. Some of Gong.io use cases include sales training, building a sales engagement platform, sales tracking, conversation intelligence, etc. 

    Podium is a software that is used for creating a messaging platform. You can also use Podium to collect reviews, get feedback, build video chat, send SMS marketing promotion, build web live chat and receive payment through message texts.

    OSTicket is an open software that is used to build a support ticket system. The free version allows you to install in your own server and manage upgrades. The paid version is hosted on OSTicket cloud servers and offers managed upgrades and maintenance.

    Groove is a software that is used to build customer service system for small business. Groove can be integrated with some of the most popular CRM, CMS, Collaboration and Marketing platforms like Slack, Zoho, Shopify, Mailchimp, etc.

    Kayako is a software that is used for building help desk platform. You can also use Kayako to create website live chat, ticketing system, support team collaboration system, etc. 

    HappyFox is a software that is used to create a customer support system for businesses. HappyFox makes it possible to launch website live chat, help desk system, support chatbot, In-App Chat, AI and conversational ticketing system.

    LiveAgent is a software that is used to create a LiveChat system. LiveChat software also comes with an advanced ticketing system, built-in call center, customer portal, knowledge base, etc.