List of the best customer service software used by bloggers and small businesses to manage customer inquiries and engagement. Some of the features to consider when selecting a customer support software include cost, third-party integrations, email tickers, chat, scheduling, mobile ready, time tracking, event trigger automation, widget, customer ratings, custom url, etc.
Methodology: Customer Service Software listed below have been ranked according to website metrics, user experience, and editorial judgment. Learn more about our ranking criteria.
What is Zendesk? It is a customer service software. It was founded by Mikkel Svane, Morten Primdahl and Alexander Aghassipour in 2007.
Platform Features: Ticketing System, Messaging and live chat, Voice, Community forums, help center, reporting and analytics, Answer bot, Customer service software, Ticket system software, Live chat software, Knowledge base, Forum software and Help desk software.
What is Freshdesk? It is a customer service software. It was founded by Girish Mathrubootham and Shan Krishnasamy in 2010.
Platform Features: Ticketing, Collaboration, Omnichannel helpdesk, Automation, Self service, Field service management, Reporting and Analytics, Customization, Secure helpdesk, Compare helpdesk, Helpdesk software, Remote support.
What is Intercom? It is a customer service software. It was founded by Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett in 2011.
Platform Features: Business messenger, Customizable boots, Automated answers, Product tours, Outbound Messages, Inbox, Help center Articles, Account based marketing, Management Tools, Apps and integrations, Customer data, Live chats, Mobile Apps, Series and Mobile Carousels.
What is Help Scout? It is a customer service software. It was founded by Nick Francis, Jared McDaniel and Denny Swindle in 2011.
Platform Features: Shared inbox, Knowledgebase, In app messaging, Customer management, Integrations, Live chat and Reporting.
What is Frontapp? It is a customer service software. It was founded by Mathilde Collin and Laurent Perrin in 2013.
What is Gong? It is a customer service software. It was founded by Amit Bendov and Eilon Reshef in 2015.
Platform Features: Archiving, Assessment, Video Conferencing, Call recording, Collaboration, Competitor analysis, Data management, Correlation analysis, Conversation analytics, Omnichannel, Recording Bookmarking, machine learning, Sales Conversation tracking, Speech recognition, Statistics analysis, Usage tracking, Schedule recording, Contextual Guidance and Call stats.
What is Podium? It is a customer service software. It was founded by Eric Rea and Dennis Steele in 2014.
Platform Features: Reviews, Teamchat, Inbox, Feedback, Video chat, Payment and Webchat.
What is Osticket? It is a customer service software. It was founded by Peter Rotich in 2003.
Platform Features: Custom fields, Custom Columns, Ticket filters, Help topics, Agent Collision Avoidance, Assign Transfer and referral, Autoresponder, Thread action, Service level agreements, Customer portal, Advanced Search and Tasks.
What is Groovehq? It is a customer service software. It was founded by Alex Turnbull in 2011.
Platform Features: 30+ integrations, Reporting data, Teams, API Access, Satisfaction ratings, Automation, Custom profile, Internal notes, Canned replies, SMS and Whatsapp, Advanced formating, Attach files, Auto Bcc, Auto reply, Bulk actions, Collapsible threads, Custom folder, Delete conversations, Email Forwarding, Email Signature, Keyboard shortcuts, Merge conversation, Multi channel, Multiple inboxes, Open Tracking, Outgoing SMTP settings, Phone Conversations, Search, Snooze, Undo send, Tags, Starred Searches, Spam Filtering, Unified Inbox, Webhook, Contact details, Customer history, Agent availability, Assignments, Inbox Permissions, Agent Permission, Agent profile photo, Email notification, Collision Detection, Agent Statuses, Reporting retention, Conversations reporting, Productivity reports, Happiness reports, Company report, Live chat, Mobile and no email branding.
What is Kayako? It is a customer service software. It was founded by Varun Shoor and Jamie Edwards in 2001.
Platform Features: Tour, Single view, Live chat, Collaboration, Self service, Social, Integrations and Walkthrough.
What is Happyfox? It is a customer service software. It was founded by Shalin Jain in 2012.
Platform Features: Email ticketing, Knowledge base, Community forums, Help desk reporting, Help desk automation, Multilingual help desk, Self service portal, SLA management, Satisfaction survey, Email notification, Help desk customization, Help desk ticket feature, Internal knowledge base, Asset management, Task management and Agent Scripting.
What is Liveagent? It is a customer service software. It was founded by Andrej Harsani and Viktor Zeman in 2004.
Platform Features: Universal inbox, Ticketing, Hybrid ticket stream, Automated ticket distribution, Rules, To solve button, Time rules, Responsibility, Departments, Time tracking, Tags, Service level agreement, Business hours, Contact groups, Contact, Contact field, Agents, Internal tickets, Companies, Ticket fields, Mass actions